EASYRAP / SUPPORT
Contact
Need help with a video, privacy request or rights concern? Reach the EasyRap team directly.
Effective date: October 24, 2026Email support
Customer and product support:
support@easyrap.app
Privacy and data requests:
privacy@easyrap.app
What to include
Please send us your payment receipt, the page or effect you were using, and a short description of the issue. Do not email your photo uploads unless we specifically ask for them.
Business details
EasyRap is developed by Optimus Prime (Shenzhen) Technology Co., Ltd.
Research and development office
Room 205, Building 22, Zhiheng Industry Park
Nanshan, Shenzhen, Guangdong, China
Global legal-entity correspondence
125 Broadkill Rd Ste 122
Milton, DE 19968, United States
Support is provided online; the email addresses above are the fastest way to reach us.
Response time
We review support requests on business days and aim to respond within five business days. Privacy, copyright and billing requests may need additional verification before we can act.